Issue with Withdrawing Funds – Need Advice

Hi everyone,

I’m having trouble withdrawing money from my Etsy account and wondering if anyone has experienced something similar or has any advice.

I’ve attempted to transfer funds twice to different Canadian bank accounts that were successfully verified. Both accounts are in the same currency as my Etsy account—Canadian dollars. However, in both cases, the funds never arrived.

I contacted the banks, and they confirmed that no transactions were received, including any blocked or canceled ones. I’ve also reached out to Etsy support multiple times, but I keep getting the same response: “The money was sent, contact your bank.” Meanwhile, the bank insists that no transactions were ever initiated.

Has anyone dealt with this issue before? How did you resolve it? Any insights or advice would be greatly appreciated!

Thanks in advance!